Shipping policy

  • Orders are processed within 1–3 business days.
  • Most orders arrive within 3–7 business days after dispatch, depending on your location.
  • We currently ship within South Africa only.
  • Flat-rate shipping of R125 applies at checkout unless otherwise stated. Free shipping may be offered during promotional periods.
  • High-Risk Areas: Deliveries to what the courier defines as high-risk areas may incur additional courier charges. This classification and fee are determined entirely by the courier, it is outside of WonderBox’s control.
  • If your address falls within a high-risk area, we will notify you of the additional delivery cost before dispatching your order. You may choose to proceed by paying the difference or cancel your order for a full refund. Orders to high-risk areas will only be fulfilled once the additional fee has been settled.
  • A tracking number will be provided once your order has shipped.
  • Customers are responsible for ensuring their shipping information is accurate. Re-delivery due to incorrect addresses may incur additional fees.
  • Any delivery issues or damage must be reported with photo evidence within 7 days of delivery.