Refund policy

We want you to love every WonderBox delivery. If you're not completely satisfied, please review the policy below:

• The box is the product: Returns are only accepted if the entire box is unused, undamaged, and complete.
• No partial returns: Individual items from the box may not be returned separately.
• Return window. You must log your return within 14 calendar days of receiving your delivery.
• Condition requirements: Items must be in their original packaging, sealed, and in resalable condition. This includes the box itself.
• Return shipping: Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.
• Damaged or incorrect items: Claims must be submitted within 7 days of delivery with photographic evidence sent to orders@wonderbox.africa.

Once we’ve received and inspected your return, we’ll notify you via email and process a refund if eligible. Refunds are issued to the original payment method.